Impact Hub, following the lead of our sister organization, CIC, decided to move to a more aggressive response to the COVID-19 crisis.  We will temporarily transition to Limited Operations Mode effective immediately.  CIC is also pre-emptively ordering a full disinfection of all centers as soon as that can be scheduled.  We will update each center as to the dates, which will require a 2-3 day full closure. Following the disinfection, we are asking clients to come in only if they have an essential need to do so.  We plan to repeat the full disinfection each weekend. We expect to stay in this mode through March 31, 2020.

What is Limited Operations Mode?

During Limited Operations Mode, CIC buildings will remain open and accessible to clients who need to come into the office for essential tasks.  If you do not deem your tasks essential, please do not come in.

We know that your work is important. Only you can evaluate the specific needs of your work, and whether or not it needs to be done on-site.  While we are in this mode, we are leaving this judgement call to you.

We do recognize that it may take a little while to transition your work, and also that everyone’s situation is different. We will not be judging your choice to come in.

Given the special threat of virus propagation posed by events, all events have been cancelled through the end of the month.

During this period we will have limited staff presence, similar to the staff we deploy on holidays, and we will have significantly reduced services. There will be no new provision of snacks, for example.  The only staff on-site will be individuals who:

  • are comfortable with their personal health risk with respect to COVID-19
  • are covered by a health insurance plan
  • are able to commute to CIC without using public transportation
  • have volunteered to be among those working on site

We will continue to provide sanitizing gel at building entrances and ask all clients to gel their hands prior to entering our facilities.  In addition, where building owners permit it, we will deploy a “temperature-taking station” at our main entrances. We are asking every client and staff member who comes in to take their own temperature at the point of entry, after having gelled their hands.  If you have a temperature above 99.14F (37.3C), we ask you not to enter.

In addition, we will:

  • Continue to reduce touch points.  Until “touchless” door opening is possible; for those CIC buildings with turnstiles or other secure building entrances, we will leave internal elevator lobby doors propped open.

  • Prop open some or all doors into multi-stall bathrooms, similar to how airports don’t have closed doors to multi-stall bathrooms.  Feel free to close them temporarily if this makes you uncomfortable.

  • Prop open all conference room doors.  Again, feel free to close them if needed, but, generally, with reduced attendance, we believe they can remain open most of the time.

  • Subject to supply availability, provide wipes in conference rooms. Where we do this, please wipe down the conference room table and any chair arms and equipment you are utilizing before and after your meeting.

Guests will be permitted in the building during this period, but they will need to call you, and you will need to collect them at the entrance.  You are responsible for ensuring that they follow our safety procedures.

Even during Limited Operations Mode, please expect that we may nevertheless be fully closed from time to time as we respond to further reports of impacted individuals.

One new thing we plan to ask some of our team to do while we are in this mode is to research the government supports that are beginning to be available to businesses to help them deal with the economic impact of COVID-19. We hope to help you find supports that may apply to your business, where needed.